FAQ

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FAQ

We specialize in 100% natural materials. Our collection is based on premium European linen, known for its exceptional breathability, durability, and unique texture. We also offer products made from high-quality, long-staple cotton and other sustainably sourced fabrics. The material of each product is clearly listed in its description.

Linen is incredibly easy to care for and becomes softer with each wash. We recommend:

  • Machine wash in cold or lukewarm water on a gentle cycle.
  • Use a mild, natural detergent.
  • Tumble dry on a low setting or air dry for the freshest results.
  • Remove from the dryer while the linen is still slightly damp to minimize wrinkles, or iron on a medium heat if you prefer a more pressed look.

Not at all! Although linen has a distinctive, textured feel straight from the package, it’s not harsh. Our linen is stonewashed to provide a luxuriously soft and “used” feel from the very first use. With each wash, it becomes even more beautifully soft and incredibly comfortable.

We process and ship orders within 2-5 business days. Delivery times and costs depend on your location and the chosen method. You’ll see available options and estimated delivery times during checkout. We ship worldwide from our warehouse in Poland.

We want you to be completely satisfied with your purchase. If something doesn’t meet your expectations, you can return unworn, unwashed items in their original packaging within 30 days of delivery for a full refund or exchange. For more details, please visit our Returns Policy page.

Yes, absolutely. This is a core value of our brand. We partner with ethical factories that provide safe working conditions and fair wages. Our linen is made from flax, a natural fiber whose cultivation requires significantly less water and pesticides than cotton, making it a more sustainable choice.

For all our products (e.g., duvet covers, blankets), we provide detailed size charts on each product page. Measure your bed or space and compare it to our chart to ensure a perfect fit. If you’re between sizes, we usually recommend choosing the larger size for a more relaxed, looser fit.

We’re happy to help! You can contact our friendly customer service:
Email: contact-us@sofeli.eu
Phone: +48 733 868 194
We aim to respond to all inquiries within 24 hours on business days.

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